How does the USPTO handle telephone inquiries about application status?

This page is an FAQ based on guidance from the Manual of Patent Examining Procedure. It is provided as guidance, with links to the ground truth sources. This is information only: it is not legal advice.

The USPTO has specific procedures for handling telephone inquiries about application status. According to MPEP 203.08:

“Telephone inquiries regarding the status of applications, other than those referred to in MPEP § 203.08(a), should be directed to the USPTO Contact Center (UCC).”

The UCC is equipped to handle general status inquiries, while more specific inquiries may be directed to the appropriate Technology Center or Patent Examining Group. This system ensures that inquiries are handled efficiently and by staff with the appropriate level of expertise.